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Warranty Policy

Every product we sell carries the warranty shown on its product page and on your invoice. Your invoice is your warranty card: please keep it.

What the warranty covers

  • Faults in manufacturing or materials that appear during normal use within the warranty period.
  • Repair, part replacement or product replacement, as decided by the brand's service centre or by us after checking the product.

What the warranty does not cover

  • Physical damage: cracks, bends, burns, liquid damage or broken pins and connectors.
  • Damage from power surges, wrong installation, overclocking beyond the maker's limits, or opening the product.
  • Missing, removed or damaged warranty stickers and serial numbers.
  • Normal wear, cosmetic marks and consumables.

How to claim

  1. Call or message us on +8801644621950 with your order number and a short description of the problem.
  2. Bring or send the product with its box, accessories and invoice to our shop in Chattogram.
  3. We check it and tell you whether it goes to the brand's service centre, and roughly how long that takes.

Some brands handle warranty directly through their own service centres in Bangladesh. When that is the case we tell you where to go and help you through it.