Skip to content

Returns and Refunds

Wrong or faulty on arrival

If you receive the wrong product, or a product that does not work out of the box, tell us within 3 days of delivery on +8801644621950. We will replace it or refund you once we have checked it.

The product must come back with its box, accessories, manuals and invoice, and without physical damage.

Changed your mind

Sealed, unopened products can be returned within 3 days of delivery. Delivery charges are not refunded. Opened products, software, and items made or ordered specially for you cannot be returned unless they are faulty.

How refunds are paid

  • Refunds are paid by bKash, Nagad, bank transfer or cash at the shop.
  • We pay within 7 working days of receiving and checking the product.
  • Each refund is recorded on a credit note that you can ask us for.

Faults after the first days

Faults that appear later are handled under the product's warranty. See our Warranty Policy.